The IT Helpdesk Hierarchy: Key Players and Their Roles

  As the old saying goes, sometimes you can’t tell the players without a program. In the case of IT helpdesk support, it means that different players on the team perform different functions. If you come from an environment where a single “IT guy” did everything, or if your organization has only now reached the point where it needs a full-blown IT helpdesk system , you may wonder who does what in this critical technical support area. To help you gain some clarity on the question, let’s look at some of the principal IT helpdesk players and their roles. Read More