The IT Helpdesk Hierarchy: Key Players and Their Roles

 The Dangers Of ‘Hanging On’ To Old Software A blog article discussing the dangers of "hanging on" to software that is no longer effective. Technical difficulties with older software and lack of tech support for these outdated programs. How Long Can You Use Old Software? The dangers of ‘hanging on’ to old software can be significant. Old software is often outdated and may not meet your current needs. It can also be vulnerable to security threats and other problems. If you don’t update your software, it could become less reliable and potentially dangerous. Here are some tips for safely disposal of old software:  1. Evaluate your needs and decide which new features are essential for your work. If you don’t need certain features, consider using an older version that doesn’t have those features. 2. Update your software as soon as possible if new features are available. If you can’t update your software, consider using a different program or switching to a newer version of an exi...

Having an IT helpdesk is a great way for your organization to ensure that you're getting the most out of your technology. However, when does it make sense for your business to use an IT helpdesk? This article shares some insights into the different types of support that you might need and why these are best addressed by having an IT helpdesk in place. What are the benefits of an IT Helpdesk? There are many benefits to having an IT Helpdesk in your organization. An IT Helpdesk can help reduce the number of support calls that need to be handled, and it can also help improve the overall efficiency of your IT department. Here are some of the benefits: -IT Helpdesks can help reduce the number of support calls that need to be handled. This is because they can provide users with information and assistance on how to use their IT systems. In addition, they can also troubleshoot issues that users are experiencing. -IT Helpdesks can also help improve the overall efficiency of your IT departm...